Your Support Tickets
General Tasks & Development Log
A log of some of the general maintenance, extra tasks and advanced development work we've completed on your website.
- ID Type Status Submitted Details
- ID Type Time Taken Completed Details
- #41461 General Task 45 minutes 784 days ago Details
Date submitted: October 7, 2020, 10:51 am
Work on the site and donations page etc.
- #39075 General Task --- 978 days ago Details
Date submitted: March 27, 2020, 3:46 pm
Fix 2 issues on website.
- #38763 Extra One-Off Task --- 984 days ago Details
Extra One-Off Task
Date submitted: March 21, 2020, 5:28 pm
I am currently having two problems: 1 - It seems like theres a communication issue somewhere on my site, because the only page I have access to is my home page. All the other pages just show up as 404 not found. Or I may have just not set something up yet. 2 - When trying to add a page, this error shows up: "Updating failed. Error message: The response is not a valid JSON response." I have just started the website, and have added a couple of plugins; I have been using Elementor for content editing, and started to run into the page issue when I started to setup buddypress.
About This Tool, and Why?
This is our custom built tool, which offers a secure way to share login details to things like your hosting, FTP, database, domain etc, and is the only way you should share any logins with us.
Sending your passwords via plain text email is not secure and should be avoided.
How it Works
Submitting login details via our “share access” form will encrypt your password, which is stored temporarily on our servers. A one-time unique link is created and emailed to us, which when clicked, is only accessible by us (our administrator accounts), and requires both the exact link, and secret key, to decrypt.
Once we have viewed this link, your encrypted password, and username, is deleted and no longer stored on our servers. We will instead then store your data via LastPass for fully encrypted and secure storage, enabling us to login to your accounts safely.
Securely Share Login Details
Shared Access Log
|Login Page URL||Viewed On||Viewed By||Deleted*|
|https://domains.google.com/m/registrar/familytyde.com/dns||May 17, 2020, 10:32 am||(RelyWP) Elliot Sowersby||Yes|
|https://domains.google.com/m/registrar/familytyde.com/dns||May 17, 2020, 10:29 am||(RelyWP) Elliot Sowersby||Yes|
|https://www.tradingview.com/||April 8, 2020, 3:00 pm||(RelyWP) Elliot Sowersby||Yes|
|https://www.tradingview.com/||April 8, 2020, 2:59 pm||(RelyWP) Elliot Sowersby||Yes|
|https://dash.cloudflare.com/login||March 23, 2020, 6:46 pm||(RelyWP) Elliot Sowersby||Yes|
*When "deleted", the one-time access link to your encrypted password (only accessable by us at RelyWP), and encrypted passwords are deleted, and your login details are instead stored on our secure encrypted LastPass acccount. If you would like us to delete any of your logins from LastPass, please get in touch.
If this is included in your plan, then it is currently being setup. Please check back soon.