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Extra One-Off Tasks (£40)
Used for small WordPress tasks and fixes (up to 30 minutes).
Extra Development Time: 0 minutes
Can be used for more advanced tasks, such as custom coding.

General Tasks & Development Log

A log of some of the general maintenance, extra tasks and advanced development work we've completed on your website.

Pending Tasks

ID Type Status Submitted Details
#44193 Extra One-Off Task In Progress 518 days ago Details

Extra One-Off Task

Date submitted: May 3, 2022, 3:53 am

Task Description:
Recently i have noticed that images on my website are not loading on a mobile device (iPad & iPhone) however they are loading correctly and quickly on my desktop. Interestingly when I have my Wordpress account open when I am working on the website the images then open up correctly on my iPad, its only when I log out of the account that they then revert to not opening properly. I did roll the website back from a backup from a few weeks ago when I remember it working ok, but the problem is still there. I have tried messing about with the AMP settings but then half my plugins don't work which is not acceptable. So, to summarise, everything worked fine up until a few days ago and now when I choose from the products tab and then select different pages from say (Products, Personalised gifts Pages 1 to 5, by the time I get to page 3 the images are not loading up on a mobile device). Many thanks Roy

Completed Tasks

ID Type Time Taken Completed Details
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About This Tool, and Why?

This is our custom built tool, which offers a secure way to share login details to things like your hosting, FTP, database, domain etc, and is the only way you should share any logins with us.

Sending your passwords via plain text email is not secure and should be avoided.

How it Works

Submitting login details via our “share access” form will encrypt your password, which is stored temporarily on our servers. A one-time unique link is created and emailed to us, which when clicked, is only accessible by us (our administrator accounts), and requires both the exact link, and secret key, to decrypt.

Once we have viewed this link, your encrypted password, and username, is deleted and no longer stored on our servers. We will instead then store your data via LastPass for fully encrypted and secure storage, enabling us to login to your accounts safely.

Securely Share Login Details

    Login Password

    Shared Access Log

    Login Page URL Viewed On Viewed By Deleted*
    www.polarlaserengraving.comMay 3, 2022, 10:21 am(RelyWP) Elliot SowersbyYes

    *When "deleted", the one-time access link to your encrypted password (only accessable by us at RelyWP), and encrypted passwords are deleted, and your login details are instead stored on our secure encrypted LastPass acccount. If you would like us to delete any of your logins from LastPass, please get in touch.

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