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Free Small Site Tasks: None
Free Development Time: None
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Extra One-Off Tasks (£40)
Used for small WordPress tasks and fixes (up to 30 minutes).
Extra Development Time: 0 minutes
Can be used for more advanced tasks, such as custom coding.

Your Support Tickets

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General Tasks & Development Log

A log of some of the general maintenance, extra tasks and advanced development work we've completed on your website.

Pending Tasks

ID Type Status Submitted Details

Completed Tasks

ID Type Time Taken Completed Details
#40644 Extra One-Off Task --- 1252 days ago Details

Extra One-Off Task

Date submitted: June 25, 2020, 11:50 am

Task Description:
Essentially, the site is using a lot of memory through the composer on the theme (which is now 100% up to date). I also cannot save any changes to my theme (it is the tagdiv newspaper theme) in the theme panel. Please do take a look if you can to duplicate the issue. Some of the plugins have been deactivated as I was also getting the critical issue again. The site should now be way under the disk storage but the error log for the wordpress site is huge probably due to the hundreds of errors I've been getting. I really appreciate your help with this. If I need to open another work job with you that's fine.

#40638 Extra One-Off Task --- 1253 days ago Details

Extra One-Off Task

Date submitted: June 24, 2020, 12:28 pm

Task Description:
HI there, I am having script issues with my website and I think it needs debugging. Basically,it won't allow me to add any new plugins or themes. When I truy to do this it send up a critical error message. It also won't allow me to export my website with a .xml file as usual. The reply I get is 'This site can’t be reached'. There is obviously a problem somewhere. ALl other functionalility seems okay. As far as I can see.

About This Tool, and Why?

This is our custom built tool, which offers a secure way to share login details to things like your hosting, FTP, database, domain etc, and is the only way you should share any logins with us.

Sending your passwords via plain text email is not secure and should be avoided.

How it Works

Submitting login details via our “share access” form will encrypt your password, which is stored temporarily on our servers. A one-time unique link is created and emailed to us, which when clicked, is only accessible by us (our administrator accounts), and requires both the exact link, and secret key, to decrypt.

Once we have viewed this link, your encrypted password, and username, is deleted and no longer stored on our servers. We will instead then store your data via LastPass for fully encrypted and secure storage, enabling us to login to your accounts safely.

Securely Share Login Details

    Login Password

    Shared Access Log

    Login Page URL Viewed On Viewed By Deleted* 28, 2020, 10:05 am(RelyWP) Elliot SowersbyYes 28, 2020, 10:04 am(RelyWP) Elliot SowersbyYes 26, 2020, 2:37 pm(RelyWP) Elliot SowersbyYes

    *When "deleted", the one-time access link to your encrypted password (only accessable by us at RelyWP), and encrypted passwords are deleted, and your login details are instead stored on our secure encrypted LastPass acccount. If you would like us to delete any of your logins from LastPass, please get in touch.

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