Your Support Tickets
General Tasks & Development Log
A log of some of the general maintenance, extra tasks and advanced development work we've completed on your website.
- ID Type Status Submitted Details
- ID Type Time Taken Completed Details
- #40644 Extra One-Off Task --- 1252 days ago Details
Extra One-Off Task
Date submitted: June 25, 2020, 11:50 am
Essentially, the site is using a lot of memory through the composer on the theme (which is now 100% up to date). I also cannot save any changes to my theme (it is the tagdiv newspaper theme) in the theme panel. Please do take a look if you can to duplicate the issue. Some of the plugins have been deactivated as I was also getting the critical issue again. The site should now be way under the disk storage but the error log for the wordpress site is huge probably due to the hundreds of errors I've been getting. I really appreciate your help with this. If I need to open another work job with you that's fine.
- #40638 Extra One-Off Task --- 1253 days ago Details
Extra One-Off Task
Date submitted: June 24, 2020, 12:28 pm
HI there, I am having script issues with my website and I think it needs debugging. Basically,it won't allow me to add any new plugins or themes. When I truy to do this it send up a critical error message. It also won't allow me to export my website with a .xml file as usual. The reply I get is 'This site can’t be reached'. There is obviously a problem somewhere. ALl other functionalility seems okay. As far as I can see.
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This is our custom built tool, which offers a secure way to share login details to things like your hosting, FTP, database, domain etc, and is the only way you should share any logins with us.
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Submitting login details via our “share access” form will encrypt your password, which is stored temporarily on our servers. A one-time unique link is created and emailed to us, which when clicked, is only accessible by us (our administrator accounts), and requires both the exact link, and secret key, to decrypt.
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Shared Access Log
|Login Page URL||Viewed On||Viewed By||Deleted*|
|https://themeforest.net/||June 28, 2020, 10:05 am||(RelyWP) Elliot Sowersby||Yes|
|https://themeforest.net/||June 28, 2020, 10:04 am||(RelyWP) Elliot Sowersby||Yes|
|https://admin.fasthosts.co.uk/||June 26, 2020, 2:37 pm||(RelyWP) Elliot Sowersby||Yes|
*When "deleted", the one-time access link to your encrypted password (only accessable by us at RelyWP), and encrypted passwords are deleted, and your login details are instead stored on our secure encrypted LastPass acccount. If you would like us to delete any of your logins from LastPass, please get in touch.
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